WHY USE THE ZPS STORE?
Flat Rate Pricing
Predictable and affordable flat rate repair pricing. Our pricing schedule is easy to understand & straightforward.
We Guarantee Your Repair
All repairs come with a 30 day repair guarantee. If by slim chance, your issue still exists, we'll fix it!
Industry leading turnaround times. We can turn repairs around in days, not weeks.
Service Old & New Models
Old barcoding equipment or brand new? It doesn't matter, we can fix it. We can keep your entire fleet up and running!
Our technicians are trained and certified for efficient troubleshooting and repair. Done right, on time!
US Repair Facility
Your barcoding equipment stays right here in the US!
All repairs receive a thorough inspection for functionality and performance prior to being called completed.
Largest Inventory of Parts
Nobody carries more parts in-house that The ZPS Store. No waiting to drop ship parts in, we have what you need when you need it!
Zebra Authorized Provider
Zebra Authorized Service Provider for 20+ years!
WHAT SERVICES DO WE OFFER?
We come to you. Depending on your level of urgency, a technician will be dispatched to your location. Technicians carry most commonly required parts so they can complete the repair during the same visit. Sometimes though a part needs to be ordered and a 2nd visit is required. There are thousands of parts and it is impossible for the technician to carry 100% of the parts at all times.
Ship your equipment to us. We usually will have a diagnosis and quote for the repair to approve within a day after receiving the equipment. With your approval, we can complete the repair and have the device shipped out within another 24-48 hours. In most cases, Depot Services work great and save a considerable amount of money opposed to on-site services.
Time & Material
For larger repair projects or unique circumstances that don't fit the common repair need, we can work with you to provide customer pricing. We can create a solution that works for you!
Hot Swap Agreement
For companies with multiple locations that need to replace distressed barcoding equipment immediately. Our hot swap program ships out a replacement device overnight so it's in their hands within 24 hours minimizing downtime. The distressed equipment is shipped back to us, repaired and readied for it's next deployment.
Service Repair Agreement
You can place all of your devices under a service repair agreement that covers most or all costs related to repair occurrences during the length of the agreement. There are several lengths of agreements to consider ranging from 1 - 7 years, depending on the device you are wanting covered.
Preventative Maintenance Agreements
These are usually reserved for barcode printers because they have mechanical settings and moving parts that with regular maintenance, can yield longer printer life as well as smoother operations with less downtime.
Free Technical Support
Unlike our competitors that charge you to troubleshoot over the phone, our team is ready to help existing customers attempt to work through issues remotely. Of course we can't fix everything over the phone or with the snap of our fingers, but we can certainly try. We are always ready to help our customers avoid a true service repair call if possible.
Free Printhead Program
Printheads are expensive! Eliminate your printheads expense by signing up for our free printhead program. Learn more about how to enroll in our free printhead program.
To initiate repair, fill out and submit request form at the link below.
Once submitted, you will be contacted by our Support Team to confirm your barcode equipment repair request. You will shortly afterward receive preliminary pricing on what costs are associated with your repair. If you are okay proceeding, we will send you a Repair Authorization giving you instructions on next steps. It's that easy!
PLEASE NOTE: Most barcoding equipment repairs are completed within 5 business days. If you are a shipping a device to us, please add transit time on top.